Track Your Order
Want to know where your order is? We’ve got you.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number and a link to follow your parcel every step of the way. Just click the link, or enter your tracking number with the courier listed in your email.
Can’t find your tracking email? Check your spam or promotions folder first — it sometimes hides there.
My tracking hasn't updated in a few days, should I worry?
Not usually. Tracking can pause while your parcel moves between depots, especially on international orders. If there’s been no movement for 5 working days, email us at contactus@juriyafit.com with your order number and we’ll chase the courier for you.
I haven't received a tracking number, what now?
Tracking is emailed as soon as your order is dispatched, so it may not have shipped yet. Check your spam and promotions folders too. If it’s been more than 3 working days since you ordered, drop us a message and we’ll sort it.
Can I track my order without an account?
Yes. Your tracking link works on its own no login needed. Just click the link in your dispatch email or enter the tracking number on the courier’s website.
My tracking says delivered but I haven't got my parcel, what should I do?
Check with neighbours and look for a safe place or porch drop first, as couriers often leave parcels without knocking. If it still hasn’t turned up after 24 hours, email us at contactus@juriyafit.com with your order number and we’ll open an investigation with the courier straight away.